Customer FAQ:

Why does an owner accompany your crew?

We work as a team, with all crew members having specific assignments such as vacuuming, dusting, mopping, and bathroom clean-ups. We find this to be an efficient method of cleaning. An owner or supervisor is present 90% plus with each cleaning. We want to be more than “a cleaning service.” We want to get to know our customers, and we always appreciate feedback on our services. We offer a 100% satisfaction guarantee.

How often should my home be cleaned?

We can work out a schedule that fits you and your family's lifestyle from weekly, bi-weekly, or monthly appointments.

Does your company carry insurance?

Yes, our company and staff workers are licensed, bonded, and fully insured with workers comp and general liability.

What products do you use.?

We will go over what specific products are necessary for your home. We use Zep Cleaning products, and we also utilize natural cleaning products (water, vinegar, and soap).

Does your team arrive at your scheduled time?

We diligently strive to arrive promptly for your scheduled time. If there is a delay, we will communicate with you and provide an hour window of arrival.

What happens if I have to reschedule my residential cleaning?

We require a 72-hour notice so we can reschedule your time. A fee will be assessed if you cancel less than 72 hours. In most cases, we strive to reschedule your time within the same week. We will work with you on a new mutually agreed-upon time.

How do I pay for my services?

Payment is required at the time of service. We accept cash, checks, Venmo, @marquezqualitycleaning Zelle 734-719-1051, and charge cards. We require having a charge card on file for all clients. You can also pay through the link on your invoice.